FAQ's
WHERE TO BUY
You can purchase any O.pen vaporizer battery on our website or from one of our licensed retailers. If you would like to purchase a cartridge for your O.pen battery, please see our list of licensed retailers for a convenient location in one of 10 states where O.pen is sold.
HOW TO USE
All of our O.pen batteries come partially charged so they’re ready to use right out of the box. Our O.pen batteries are also draw activated, making getting started easy. Simply screw on your favorite cartridge and inhale.
If you have our 2.0 Variable Voltage Battery there are a few extra bells and whistles. If it doesn’t work upon inhale, simply click the stylus tip 5x to turn on the battery and it will illuminate. You can also change heat settings by clicking 2x.
Our Original and ISH vaporizer pens are a simple as can be! Once charged, just attach your favorite cartridge and inhale for up to 8 seconds to get your perfect puff.
If your pen needs charging, just plug it in to your USB charger that comes with your vaporizer. Once the indicator light on the O.pen charger turns green, the tip of the pen will stop pulsing to let you know the pen is fully charged.
PEN NOT WORKING? (troubleshooting?)
We are sorry that your vaporizer pen is not working properly, please watch our instructional video on how to resolve the issue yourself if your pen happens to be blinking red or white for any reason.
If you are still having trouble, please contact us at help@openvape.com so we can troubleshoot your vaporizer battery. You can also reach out to our team via our contact form and selecting the "Warranty Assistance" option.
WARRANTY
O.pen offers every customer a Friend for Life warranty that makes replacements hassle free. Please visit our warranty page for details on how to return and replace your product in store.
CARTRIDGES
Our pens and cartridges go together like peanut butter and jelly, like milk and cookies, like a burger and fries. Why mess with perfection? While another cartridge should work with your O.pen, we cannot guarantee that non-O.pen cartridges will work with your pen.
To make sure your cartridge works the best it can we recommend not exposing your vape pen cartridges to extreme heat or cold which could cause the oil to leak. We also recommend storing your cartridge separately from your O.pen battery and charger for child safety.
VITAMIN E & VITAMIN E ACETATE
We are proud to say that none of our products contain or have contained Vitamin E or Vitamin E acetate since our inception in 2012.
If you have any questions about our products please contact us at help@openvape.com