O.pen is committed to providing exceptional products. We offer a Friend for Life Lifetime Warranty/Exchange Program for our O.pen products. Here’s how it works:
If your O.pen stops working for any reason—storm, earthquake, zombies, whatever—return it to us or your dispensary for a brand new replacement. Please contact your dispensary to make sure they have your device in stock, and allow returns. In store replacements are at the discretion of the store.
Keep in mind that you will need to bring your broken O.pen and all its accessories to your local dispensary to have it replaced. If you lose your pen, we can’t replace it free of charge.
If you do not love your O.pen cartridge we want to make it right. Please reach out to us at email@example.com so we can help find a solution for you.
If you are no longer near the store where you purchased your pen, or the store does not accept returns, please send your device to us for replacement, or take advantage of our new 10$ expedited return policy.
Expedited Battery Replacement
We’re excited to offer expedited battery and charger replacement for customers that may not want to travel to the post office and ship back their worn out or defective product. Eligible customers who have contacted us may now purchase a replacement of their choice with shipping included for $10. Please reach out to customer service to inquire about the expedited replacement.
Customer service is available Monday - Friday 8AM-5PM MST via LiveChat, Email: firstname.lastname@example.org, and Phone: Call or Text 720-726-6507
Traditional Return Method
If you prefer to send us your device for a warranty replacement please follow the instructions below.
In order to accept a return, please send in a completed RETURN FORM with your return. Alternatively you can fill out the warranty information online and send it via our CONTACT US page, then send us your defective product for replacement. Our shipping address is on the top of the return form, and you may address your shipment to Attn: Returns. You will be responsible for one way return shipping if you choose the mail in warranty option, and we will take care of the rest!
If the item you are trying to return or exchange is no longer being manufactured, out-of-stock or is no longer available for retail sale, please contact email@example.com so that our team can assist. Please note that our Go.pen and Ziggy Marley Dry Herb are no longer being manufactured, and do not have warranty coverage.
*If you live outside of the United States, your warranty return must be done in-store. Please do not mail in defective products from outside the country, as we will be unable to send a replacement.
If your O.pen cartridge leaks, please take it back to the dispensary from where you purchased it and they will replace it free of charge. Please keep your receipts and call ahead to confirm the exchange of the broken cartridge in store. All sales are final on our empty FIY cartridges purchased on openvapeshop.com