WARRANTY

O.pen is committed to providing exceptional products. We offer a Friend for Life Lifetime Warranty/Exchange Program for our O.pen products. Here’s how it works:

O.pen

If your O.pen cartridge stops working for any reason—storm, earthquake, zombies, whatever—return it to your dispensary for a brand new replacement. Please contact your dispensary to make sure they have your product in stock, and allow returns. In store replacements are at the discretion of the store.

Keep in mind that you will need to bring your broken O.pen product and all its accessories to your local dispensary to have it replaced. If you lose your product, we can’t replace it free of charge.

If your O.pen vape pen stops working, please reach out to us at help@openvape.com so we can help with your warranty replacement. 

Customer service is available Monday - Friday 8AM-5PM MST via LiveChat or Email: help@openvape.com.

RETURNS & WARRANTY REPLACEMENTS

IMPORTANT - WE ARE NOT ACCEPTING OR SENDING BATTERY REPLACEMENTS AT THIS TIME. WE WILL UPDATE AS SOON AS WE HAVE A SOLUTION FOR CUSTOMERS DUE TO THE PASSING OF THE PACT ACT. WE APPRECIATE YOUR SUPPORT AND PATIENCE.

Due to new legislation, we are no longer able to ship or accept vaporizers via standard mail carriers (FedEx, UPS & USPS). This is due to the recently passed PACT Act preventing all major shipping providers from mailing vapes or their accessories.

For warranty exchanges you can go to your closest O.pen retailer to facilitate and exchange. If that is not possible, please contact our Customer Service team for further assistance.

If the item you are trying to return or exchange is no longer being manufactured, out-of-stock or is no longer available for retail sale, please contact help@openvape.com so that our team can assist. Please note that our Go.pen and Ziggy Marley Dry Herb are no longer being manufactured, and do not have warranty coverage. 

*If you live outside of the United States, your warranty return must be done in-store. Please do not mail in defective products from outside the country, as we will be unable to send a replacement.

CARTRIDGES

If your O.pen cartridge leaks, please take it back to the dispensary from where you purchased it and they will replace it free of charge. Please keep your receipts and call ahead to confirm the exchange of the broken cartridge in store. All sales are final on our empty FIY cartridges purchased on openvapeshop.com