If your O.penVAPE stops working for any reason—storm, earthquake, zombies, whatever—return it to us or your dispensary for a brand new replacement. Please contact your dispensary to make sure they have your device in stock, and allow returns. In store replacements are at the discretion of the store.
Keep in mind that you will need to bring your broken O.penVAPE and all its accessories to your local dispensary to have it replaced. If you lose your pen, we can’t replace it free of charge.
If you are no longer near the store where you purchased your pen, or the store does not accept returns, please send your device to us for replacement, or take advantage of our new return policy.
We are excited to offer expedited battery and charger replacement for customers that do not want to travel to the post office and ship back their worn out or defective product. Eligible customers may now purchase a replacement of their choice with free shipping for $10. Please reach out to customer service for your unique discount code and details on replacement.
Customer service is available Monday - Friday 9AM-5PM MST via LiveChat, email@example.com, or844-OPENVAP (844-673-6827).
If you prefer to send us your device for free warranty replacement please follow the instructions below.
In order to accept a return, please send in a completedRA FORM with your return. Alternatively you can fill out the warranty information online and send it via ourCONTACT US page, then send us your defective product for replacement. You will receive an email confirmation verifying that we received your submission.
Please contact us at 844-OPENVAP (844-673-6827) if you would like to speak to a customer service representative. Once we receive your item back, inspect it and deem it defective, we will issue you a new battery or charger.
If the item you are trying to return or exchange is no longer being manufactured, out-of-stock or is no longer available for retail sale, O.penVAPE reserves the right to replace the product with another product similar in functionality to the product under warranty.
*If you live outside of the United States, your warranty return must be done in store. Please do not mail in defective products from outside the country, as we will be unable to send a replacement.
If your O.penVAPE cartridge leaks, take it back to the dispenary from where you purchased it and they will replace it free of charge. All sales are final on empty FIY cartridges purchased on our site. This would include colored, empty cartridges purchased.
If you purchased a go.pen or go.pen Plus at a dispensary or retail shop and your go.pen or go.pen Plus stops working within the first year due to faulty manufacturing, just bring it in with a proof of purchase. If the retailer has it in stock they willl simply replace the battery and you get to keep the rest. If they do not have your device in stock, please contact us at 844-OPENVAP (844-673-6827).
The following products are not available for return if not in the original, unopened packaging: go.pen, go.pen Plus, Dibber Dabbers, cartridges, O.penVAPE kits, or any other product intended to come into direct contact with essential oils. In the unlikely event of a return or exchange, we ask that you return the products to us at your own cost. Our return address is listed on our website, and you must take reasonable care to ensure that the goods are returned to us undamaged in the original packaging.
If you have purchased your go.pen or go.pen Plus from www.openvapeshop.com and experience any issues with your device, please contact us directly at 844-OPENVAP (844-673-6827). We offer a Lifetime Warranty and will replace the battery and mouthpiece if you have any issues at all. All you need to do is arrange to return it to us and we will send you a new battery and/or mouthpiece free of charge.