O.pen is committed to providing exceptional products. We offer a Friend for Life Lifetime Warranty/Exchange Program for our O.pen products. Here’s how it works:
If your O.pen cartridge stops working for any reason—storm, earthquake, zombies, whatever—return it to your dispensary for a brand new replacement. Please contact your dispensary to make sure they have your product in stock, and allow returns. In store replacements are at the discretion of the store.
Keep in mind that you will need to bring your broken O.pen product and all its accessories to your local dispensary to have it replaced. If you lose your product, we can’t replace it free of charge.
If your O.pen vape pen stops working, please reach out to us at firstname.lastname@example.org so we can help with your warranty replacement.
RETURNS & WARRANTY REPLACEMENTS
IMPORTANT - WE ARE NOT ACCEPTING MAIL IN REPLACEMENTS AT THIS TIME. WE WILL UPDATE AS SOON AS WE HAVE A SOLUTION FOR CUSTOMERS DUE TO THE PASSING OF THE PACT ACT. WE APPRECIATE YOUR SUPPORT AND PATIENCE.
If you are no longer near the store where you purchased your pen, or the store does not accept returns, please contact us to take advantage of our new 10$ expedited return policy.
Due to new legislation, we will no longer accept mail in replacements. This is due to the recently passed PACT Act preventing all major shipping providers from mailing vapes or their accessories.
Expedited Battery Replacement
We’re excited to offer expedited battery and charger replacement for customers who have a broken or defective product. Eligible customers who have contacted us may now purchase a replacement of their choice with shipping included for $10. Please reach out to customer service to inquire about the expedited replacement.
Customer service is available Monday - Friday 8AM-5PM MST via LiveChat or Email: email@example.com.
If the item you are trying to return or exchange is no longer being manufactured, out-of-stock or is no longer available for retail sale, please contact firstname.lastname@example.org so that our team can assist. Please note that our Go.pen and Ziggy Marley Dry Herb are no longer being manufactured, and do not have warranty coverage.
*If you live outside of the United States, your warranty return must be done in-store. Please do not mail in defective products from outside the country, as we will be unable to send a replacement.
If your O.pen cartridge leaks, please take it back to the dispensary from where you purchased it and they will replace it free of charge. Please keep your receipts and call ahead to confirm the exchange of the broken cartridge in store. All sales are final on our empty FIY cartridges purchased on openvapeshop.com